Introducing Knowledge Base: The Brain Behind Your AI Agents

Your AI agents handle customer calls, answer questions, and drive conversions around the clock. But they're only as effective as the information they can access.

Today, we're launching Knowledge Base — a powerful new feature that gives you complete control over what your AI agents know.

What is Knowledge Base?

Knowledge Base is a centralized repository where you store, organize, and manage all the information your AI agents reference during customer conversations.

Think of it as building your agent's brain. You decide what goes in, and the agent uses that knowledge to deliver accurate, consistent responses every time.

Three Ways to Add Knowledge

We designed Knowledge Base to be flexible. Add information in whichever format works best for your business.

1. Upload Files

Drag and drop your existing documents. We support 25+ file formats:

• Documents: PDF, DOC, DOCX, TXT, RTF, MD (Markdown), ODT

• Spreadsheets: XLS, XLSX, CSV, TSV

• Presentations: PPT, PPTX

• Images: PNG, JPEG, BMP, TIFF, HEIC

• Other: HTML, XML, EPUB, EML, MSG, and more

Constraints:

• Maximum 25 files per knowledge base

• Maximum 50MB per file

• Spreadsheets: up to 1,000 rows and 50 columns

Best practices (built right into the UI):

• Prefer Markdown (.md) files for better accuracy

• Use clear, descriptive headings

• Keep sections focused and reasonably short

• Write in short paragraphs with lists to separate concepts

2. Import Web Pages

This is where it gets powerful.

Paste any website URL, and our sitemap crawler automatically discovers every page on that domain. You'll see a complete tree view — homepage, features, pricing, blog posts, legal pages — and you can selectively choose which ones to import.

No more manually copying content. No more outdated information. Point to your website, pick the pages, and your agent is immediately up to date.

Constraints:

• Maximum 500 URLs per knowledge base

• Maximum 200 exclusion URLs per auto-crawl path

• Maximum 500 total exclusion URLs per knowledge base

Best practices:

• Use auto-crawling for entire site sections

• Keep exclusion lists minimal with targeted crawl paths

• Well-structured websites with clear navigation work best

3. Create Text Snippets

Sometimes you need to add quick notes, FAQs, or custom instructions that don't exist in any file or webpage.

The Text Snippets feature lets you create content directly in the platform — give it a title, type your content, and save.

Perfect for:

• Internal policies your agent should follow

• Common objection handling scripts

• Product-specific talking points

• Temporary promotions or announcements

• Quick clarifications or edge cases

Constraints:

• Maximum 50 text snippets per knowledge base

Best practices:

• Keep each snippet focused on a single topic or concept

• Use clear, descriptive titles for easy identification

• Avoid ambiguity — include specific names, dates, and units

• Write in short paragraphs to separate concepts

• Avoid ambiguous pronouns like "it" or "this" — be explicit

• Group related information together so context is clear

• Use text snippets for supporting information, not agent instructions

How It Works

1. Create a Knowledge Base — Give it a name and optional description (e.g., "Product Support KB" or "Sales Enablement")

2. Add your content — Upload files, import web pages, or create text snippets

3. Link to your agents — Connect the KB to one or more AI agents. They'll automatically reference this knowledge during conversations.

4. Update anytime — Add new files, refresh web pages, or edit text. Your agents always have the latest information.

Built-In Guidance

Every tab includes expandable instructions with:

• Supported formats — Know exactly what you can upload

• Constraints — Clear limits so you can plan accordingly

• Best practices — Optimize your content for AI accuracy

No guesswork. No trial and error. Just clear guidance built right into the interface.

Why This Matters

Consistency — Every agent using the same KB gives the same accurate answers.

Efficiency — Update information once, and it reflects across all connected agents.

Scalability — Create specialized KBs for different use cases — one for sales, one for support, one for onboarding.

Control — You decide exactly what your agents know. No hallucinations, no guesswork.

Dashboard Overview

From the main Knowledge Base dashboard, you can:

• View all your knowledge bases at a glance

• See content counts (files, web pages, text snippets)

• Check which agents are connected to each KB

• Track last activity timestamps

• Search, edit, or delete any KB

Get Started Today

Knowledge Base is live now for all CiaraAI users.

Log in to your dashboard, navigate to Knowledge Base, and start building your agent's brain.

Your AI agents are ready to get smarter. Give them the knowledge they need.